Office Hours

Monday through Friday
8:00 AM to 5:00 PM (MST)

Phone Numbers

Local: (701)483-4000
US Toll Free: (888)225-5282
Main Fax: (701)483-0001

Internet Support

24 hours, Mon. – Sun.
(701)483-4638 or
(701)483-INET

Trouble Reporting:

(701)483-4444 or
(800)247-1858.

One Call Locate

Utility underground one call locate before you dig.

ND Locate

SD Locate

Slow Internet Speed Tips

Does your Internet Speed seem to have slowed?

Run a Speed Test

  • Located at http://speedtest.ctctel.com/
  • For the most accurate results, ensure your computer is directly connected to the modem or wall jack.
  • Testing speeds through the router or over wireless tend to be inaccurate due to signal degradation.

Download Speed
The speed data traffic will flow from the internet into your network.
(ie. Streaming video or even standard browsing on the internet)

Upload Speed
The speed data traffic will flow from your network out to the internet.
(ie. Uploading pictures, videos, and other files to another location on the internet)

Latency
Length of time for a packet of data to travel between source and destination.
Causes can be slow network routers, poor signals on modem, distance and amount of traffic.

Jitter
Deviation in the Latency times for data to travel from source to destination.
Causes can be network interference or poor signal/connection to the modem.

Packet Loss
A Packet is a piece of data traveling over a network to a destination where they combine to become the webpages, images, and other media.
Packet Loss occurs when a packet fails to reach the destination and then has to be resent causing delays.
Causes can be network interference or poor signal/connection to the modem.

Firewall Check
Server test will check the outgoing transmission of data.
An Open status indicates traffic is successfully leaving your network.

Client test will check the incoming transmission of data.
A Closed status indicates unwanted traffic will not travel into your network.
If your status shows Open, you will need to check your firewall software/hardware to be sure it is setup securely.

Restart your Wireless Router and Equipment

  • Remove the power cord from the back of the Wireless Router for roughly 10 seconds and plug back in.
  • If you have a Modem and the connection still seems slow or non-existent, remove the power cord for 10 seconds and plug back in.
  • If plugging a computer direct into the modem or wall jack to bypass the router resolves the issue the manufacturer of your wireless router may need to be contacted.
  • Once the above steps have been done and there is still an issue, a quick restart of the computer may do the trick.

Other possible causes

  • Cabling and Secure connections
    • Verify all connections are secure for your Ethernet, Coaxial and other cabling on your equipment.
  • Clear Cache/Cookies/History/Temporary Internet Files
    • On occasion the cached files stored by your internet browser may need to be cleared.
  • Computer slowness
    • If the PC is slow even outside of the internet some basic computer repair or tune up may be needed.
    • Viruses may also effect speeds throughout the pc, ensure your Anti-Virus software is up to date and run a scan.
    • Be sure all hardware on the computer is up to date.
  • Wireless Interference
    • Many devices which run wirelessly such as cordless phones, baby monitors, microwaves operate at the same 2.4GHz and 5GHz frequencies which can cause poor wireless signal throughout your home.
    • Swapping these devices with ones operating at different frequencies (900MHz or 5.8MHz) or even moving the router further away from these devices can alleviate the issue.

.

How to Watch Shows on ESPN3.com

  1. Go to www.ctctel.com
  2. Click on ESPN3.com icon in the lower right corner
  3. Click on Sign In in the top right corner
  4. Enter Email Address & Password (Same as
  5. Watch TV Everywhere address and password)
  6. Click on blue Watch Now button
  7. Select Consolidated from drop down box of TV providers
  8. Select program you want to watch

Internet Support Tools

Browser Download Links*

E-mail Clients*

Updates & Defense*

Additional Download Links*

* Disclaimer

Consolidated Telcom assumes no responsibility for software downloaded and installed on your computer and does not provide telephone or in-home support for any software downloaded and installed. The end user is responsible for knowledge of how the software works, installs and the EULA terms and conditions.

  • What is the Telecommunications Relay Service Fund and what is its purpose?
    It is a mandated charge per telephone line. The funds are remitted to the state for the hearing impaired fund.
  • What is EAS (Extended Area Service)? Who determines the charge?
    EAS is a charge per line that gives you an extended area to call toll free. EAS charge is determined by the volume of telephone numbers that have the ability to call toll free. The more telephone numbers you can call, the higher your EAS charge is.
  • What is the Universal Service Fund ?
    The USF is a funding program which allows schools & libraries discounts on the purchase or lease of telecommunications service including local telephone, long distance and Internet access.
  • It has been one year since I paid my $150 deposit, when will I get it refunded?
    It will get refunded on your statement as long as you have established a satisfactory credit rating and have had no treatment on your account for 12 consecutive months.

Telemarketing Call Screening

Interrupts “unknown” or “out-of-area” calls and announces you don't accept calls from telemarketers.

$3.00 per month

Find Me

Find me is ideal for anyone who is always “on the go”. A call to your home can also ring your cell phone, once phone, or any other number you choose. Consolidated can program up to six other numbers and have it ring simultaneously or sequentially. The incoming call can then be answered at any of the phones on the list. Upon answer, the call is connected to the phone that answers the call rst and the remaining phones are disconnected from the call. Call Consolidated for further details.

Personal Ringing

Allows your line to have up to three phone numbers, each with it's own special ring.  Great for families with teenagers.

To Use:

Call Consolidated to order this feature.  It requires special programming.

$4.50 per month.

Enhanced Voice Mail

Voice mail is an answering system that takes your calls while away, on the line talking or using the Internet. Enhanced Voice Mail allows your voice mail to be forwarded to your office email, cell phone or pager.

To Use:

  • Pick up the phone and dial *94.
    • Press # if calling from the phone your voice mail is assigned to
    • If using Auto Login and accessing from your home phone no entry is required
    • Enter your telephone number, if calling from a remote phone.
  • If requested, enter your password followed by the # key. Your password will be a default of four zeros “0000” until you change it.
  • Main Menu
    • Press 1 to retrieve messages
    • Press 3 to send
    • Press 7 for current date and time
    • Press 9 for mailbox setup

$4.95 per month

Voice Mail Brochure (PDF)

Called ID, Called ID Blocking, and Private Number

Just plug in your Caller ID phone. The Caller ID box will display the name and phone number of calling party after two rings, if available.

Caller ID Blocking

Prevents your phone number from being displayed on called parties (Caller ID) box or phone.

Per Call Blocking
Gives the user the option of making a public number private on a per call basis. Press *67 to block.

Private Number:
Blocks name and number when placing a call, used for all non-published numbers. Many businesses and residential lines will not accept calls from someone who is blocking their number. *82 will remove this private label on a per call basis. The line will automatically be blocked again as soon as you hang up.

Call Waiting

If someone else is trying to call you while you’re already on the phone, Call Waiting will alert you with a “beep.” You may then put the first person on hold while you catch your second call. Now you can keep on talking even while you wait for another important phone call.

How the Call Waiting Feature Alerts You:

  • A beep tone tells you another call is waiting.
  • Another reminder will be heard 10 seconds later if the waiting call remains unanswered.
  • The second caller hears only the normal ringing tone.

To Answer the Second Call:

  • Depress the switchhook* for about one second to place your first call on hold.
  • You will automatically be connected with the second caller.

To Alternate Between Calls:

  • Depress the switchhook for about one second to alternate between calls.
  • Each conversation is private and cannot be heard by the other caller.

To End Either Call:

  • Simply hang up.
  • Your telephone will then ring.
  • When you answer it, you’ll be connected with the other caller.

*The switchhook is the button that the handset pushes down when you hang up the phone or use your flash button. Your phone is “off the hook” when that button is up.

To Cancel Call Waiting: Here’s how you can temporarily turn off your Call Waiting feature before making a call that you don’t want interrupted.

  • Before making your call, push *70 on your touchtone phone (or dial 1170 on your rotary dial phone). You will hear three short tones followed by a dial tone.
  • Place your call.
  • Call Waiting is automatically restored when you hang up.

Home Intercom

(Commonly referred to as Revertive Ringing). Allows you to call between buildings, i.e. house to the barn or shop.

To Use:

  • Simply call your number and hang up. It will ring at the other extensions.

3-Way Calling

Now you can turn an everyday two-way phone call into a 3-way conference conversation.

To Add A Third Person To Your Call:

  • First, depress the flash key/switchhook*. This will place the first call on hold.
  • Listen for the dial tone. Then dial the third person. (Speed Dialing codes may be used if you also have this feature.)
  • When the third person answers, you may talk privately with this person before you make the call three-way.
  • To make the call three-way, press the flash hook/switchhook to add the person on hold. Your three-way call is now underway.

If for some reason the call to the third person is not completed or you decide not to add the third person to the call, depress the switchhook* or flash button twice to resume your conversation with the person on hold.

*The switchhook is the button that the handset pushes down when you hang up the phone or use your flash button. Your phone is “off the hook” when that button is up.

To Disconnect the Third Person:

    • Press the flash key/switchhook for about one second. You will now have only the original party on the line.

– or –

  • If either of the other two people hangs up, you can continue to talk to the one remaining.

To Disconnect Completely:

  • Simply hang up.

To Turn Off Call Waiting During Three-Way Calls:

  • Press *70 and then dial.

Call Forwarding

Call Forwarding automatically forwards your calls to another location when you plan to be away from your telephone.

VARIABLE Call Forwarding:

To Use Variable Call Forwarding:

  • Press *72, immediately dial the forward-to number
    • EWSD: You will then get a second dial tone.
  • Dial the forward-to number. The feature is active when someone answers at the forwarding number. If there is no answer or the line is busy, hang up.
  • Press *72, and dial the forward to number again.

FIXED Call Forwarding

With fixed Call Forwarding, the forward-to number has been selected by the subscriber and permanently programmed by Consolidated.

Call Forward BUSY LINE

  • If your phone line is busy, all incoming calls will forward to another number.
  • Commonly requested by customers for voice mail services

Call Forward NO ANSWER

  • if you do not answer the phone, all calls will forward to another number.
  • Commonly requested by customers for voice mail services

To CANCEL Call Forwarding:

For VARIABLE and FIXED Call Forwarding, your phone receives a short ring when a call is forwarded. This indicates that the call forwarding feature is activated and also serves as a reminder to deactivate the forwarding feature, if desired. You cannot answer the forwarding call until the forwarding feature is deactivated by pressing *73, however, you can make new calls.

Speed Dialing

Dialing 30
Call your 30 most frequently dialed numbers quickly, easily and accurately.

To Enter or Change Speed Dialing List:

  1. Lift handset & listen for dial tone.
  2. Do not wait for dial tone. Proceed to step 4 immediately.
    1. EWSD: Press *75
  3. Listen for the dial tone.
  4. Dial one of the 30 two-digit speed numbers (20 through 49). For example… 28.
  5. Then dial the number you wish to speed call. (For long distance entries,
    remember to include the 1 and the area code.)
  6. Press the # button.
  7. Listen for the two beeps which indicate
    that your number has been entered.
    Then hang up and repeat procedure.
  8. Enter all the numbers on your list at this
    time or enter them one at a time later.

To Use Your Speed Calling 30 Feature:

  1. Lift handset and listen for the dial tone.
  2. Dial the appropriate two-digit speed number (20 through 49).
  3. Press the # button.
  4. Your call will now be dialed automatically.

Preferred Call Forward

Create a list of phone numbers, and program a forwarding number. When someone on your list calls you, their call will ring at the forwarded phone. Calls not on your list will not be forwarded.

To Enter the “Forward to” Number (1st time):

  • Listen for dial tone.
  • Press *63 (1163 for rotary or pulse phones).
  • Press #, then enter the number you’re call forwarding to (all ten digits).
  • Press # again after the number is entered.

To Make Your List (1st time):

  • Press *63, then #, enter 10-digit phone number, press #. You must have at least one phone number in your list before feature can be activated.

To Access or Turn Off this Feature:

  • Press *63, listen to prompt to tell if list is on or off.
  • To turn on or off, dial 3.

Call Screening

This feature allows you to block numbers from which you do not wish to receive calls. You can either block selected numbers ahead of time or block unwanted calls. In either case, the caller is routed to a recorded message and your phone does not ring. A Calling Screening List is required to use this feature.

Setting Up a Call Screening List:

  • Dial *60 (1160) for rotary or pulse phones).
  • Press #, dial the number, press # (dial 12 for rotary or pulse phones instead of #).
  • To add the last calling party after receiving an unwanted call (you do not know the number):
    • Dial *60 (1160 for rotary or pulse phones).
    • Press # (Dial 12 for rotary or pulse phones).
    • Dial 01, then push # (See rotary or pulse above).
    • See “List Setup and Review” for additional List instructions.

To Access or Turn Off Your Service:(Once List is Established)

  • Press *60. Voice prompts will inform you if your list is on or off. To turn your list on or off, dial 3.
  • One telephone number must be placed in your list to be able to turn on the service.

Priority Ringing

Allows you to create a list of important numbers that can be recognized by a special ring. If you have Call Waiting, your Call Waiting calls also have a distinct tone.

Setting up a List:

  • Dial *61 (1161 for rotary or pulse phones).
  • Press #, dial the number, press # (Dial 12 for rotary or pulse phones instead of #).

To Access or Turn Off this Feature:
(Once List is Established)

  • Press *61. Voice prompts will inform you if list is on or off. To turn on or off, dial 3.
  • One phone number must be placed in your list to be able to turn on this service.

Special Call Acceptance

Create a list of up to 30 phone numbers you want. Callers not on the list will be routed to an annoucement informing them their calls are not being accepted at this time.

Setting up a List:

  • Dial *64
  • Press #
  • Dial the 10 -digit phone number you wish to add.
  • Press # again after the number is entered.
    • At least one phone number must be placed in the list before the feature can be activated.
    • For more options and information, please see “List Setup & Review”

To Deactivate

  • Press *64, voice prompts inform you if the feature is on or off. After voice prompt, press 3 to turn off feature. The feature must be activated for the calls to ring distinctly.

Unidentified Call Rejection

Blocks private numbers only. Unknown or unavailable calls will not be blocked. Listen for dial tone. Then press *77. A confirmation tone or announce will indicate the service is activated. Press *87 to deactivate.

Repeat Dialing

This feature allows you to dial a code to have your phone continuously attempt to redial a busy number(s). If the line becomes free within 30 minutes, you will be alerted with a special ringing, and a call will automatically be made. You may still make and receive other calls. You can also use Repeat Dialing to redial the last number you called.

To Use Repeat Dialing:

  • Hang up, then lift the receiver and listen for dial tone.
  • Press *66.
  • If the line is busy:
    • listen for three beeps or an announcement telling you the number is busy.
    • hang up.
    • you will hear a short-short-long ring when the line is free.
    • your call will automatically be made when you lift the handset.
  • If the line is not busy:
    • listen for ringing.
    • wait for answer.

To Cancel Repeat Dialing:

  • Press *86 and listen for tone or announcement.

Call Return

Returns calls to the last number that called you , whether you answered the phone or not. A 50¢ charge may apply if not included with your telephone service.

To Use Call Return:

  • Listen for dial tone.
  • Press *69.
  • You will hear the phone number of your last incoming call. If you want to return the call, press 1. If not, hang up.
  • If the line is:
    • NOT BUSY
      • listen for normal ringing
    • BUSY
      • listen for announcement, hang up.
  • The busy line will be dialed for the next 1/2 hour.
  • You will receive a special call back ring when the line is free.
  • Pick up the receiver and the number you are calling will ring.

To Cancel:

  • Press *89, then listen for announcement.

Public Number Suppression

Gives the user the option of making a public number private on a per call basis.

To Use:

  • Dial *67 to block.

Toll Restrict with PIN

Allows a customer to access long distance service by using a PIN number on a restricted line.

To Use:

  • Dial *13, and get a dial tone, enter the PIN code (3-7 digits) you will receive a 2nd dial tone.
    • EWSD: Skip step 1. Dial the long distance number you are calling. When you get a confirmation tone, dial your 4 digit PIN.
  • Then dial 1 + Area code + number. When the call is ended the line is once again restricted

When the call is ended the line is once
again restricted.

Privacy Defender

Privacy Defender allows you to control incoming calls, giving you the ability to screen and reject  unwanted calls. Callers will hear an announcement when feature is active to Press 8 if you are not a telemarketer.

Press *300 from your home phone

Main Menu

  • Press 1 to turn On or OFf

Press 1 to turn anonymous call screening On or Off

Press 2 to turn telemarketer call screening On or Off

  • Press 2 to set or clear bypass code
  • Press 3 to change language
  • Press 4 to manage screening lists; hear screening list menu

Press 1 to turn screening lists On or Off

  • Press 2 to manage permitted numbers list
  • Press 3 to manage blocked numbers list
  • Press 1 to add number

Press 2 to move to next number

Press 3 to move to previous number

Press 4 to delete number

Press 9 to exit

  • Press 5 to add last caller
  • Press 9 to exit

*META customers only

Premier Voice Mail

Voice Mail is like an answering machine. It allows your messages to be forwarded to your email, cell phone, or any number you choose.

 ACCESSING VOICEMAIL

FROM YOUR OWN PHONE:

  1. Dial *95
  2. Enter your voicemail password. (Your default password will be 0000 until you change it. For your security we recommend that you change your password from the default).
  3. If you have new messages, the messages will be identified.
  4. After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

 

FROM ANOTHER PHONE:

  1. Dial your home phone number.
  2. When you hear the voice mail greeting start, you will be prompted to enter your mailbox # (10 digit phone number) & password.
  3. Continue to Main Menu.

VOICEMAIL MAIN MENU

Press 1 To Get Your Messages

Press 1 to Repeat Message

Press 22 to Save Message as New

Press 3 to Delete Message

Press 4 to Reply to Message

Press 5 to Forward Message toanother Mailbox

 

Press 2 To Send A Message

Enter a phone number or group list number & press #. Press ** to exit

Press 3 To Work with Your Greetings

Press 1 to Set up Personal Greeting

Press 3 to Set up a system generated greeting or change your name recording

Press 5 to Set up a busy line greeting

Press * to Exit

Press 4 To Change Your Mailbox Settings

Press 1 to Work with your group lists

Press 2 Hands free and time saver options

Press 3 for Security options

Press 5 for Noti_cation options

Press 6 for Additional settings

Press 9 Live Message Screening

 

Press 5 for Reminders Menu

Press 1 for Reminders Settings

Press 2 for Add new Reminder

 

Press 7 To Leave This Mailbox & Log On

As Another User Enter phone number, then #, or * if error Press 0 To Get More Help

Press # for Next hint

Press * to Return to Main Menu

Press 1 to Replay from Start of Menu

 Press * To Exit Voice Mail System

 WEB VOICEMAIL ACCESS

To log into your voicemail box using the Internet:

  1. Open the web page https://ezphone.consolidatednd.com using internet explorer.

 

  1. Please select “Continue to the Website” if you get a security error

 

  1. Enter your phone number with area code and your password.

 

To listen to messages:

  1. Log into your web voicemail box.
  2. Click on “Messages & Calls” at the top of the page.
  3. Click on the VM message to listen to it. (note: this may require that you download a plug-in, see top of browser screen and allow download).

 

*META customers only

TVonmySide.com

TVonmySide.com

Rest of the Story by TV On My Side

Closed Captioning Information:

Closed Captioning Issues Contact Info:
Tel: 701-483-4444
Fax: 701-483-0001
Email: closedcaptioning@consolidated.tv

Closed Captioning Complaints:
Consolidated Cable Vision, Inc.
Rolan Honeyman, Directory of Business Operations
P.O. Box 1408
Dickinson, ND 58602-1408
Tel: 701-483-4444
Fax: 701-483-0001
Email: closedcaptioning@consolidated.tv

Click here for EEO Data