Verify if other devices on your home network are connecting to the Internet.
- If so, the issue is within windows rather than your Internet Service Provider and you should proceed with this fix.
- If not, please contact our office for further troubleshoot the incoming connection.
Run the Network troubleshooter
- In the search box on the taskbar, type Network troubleshooter, and then select Identify and repair network problems from the list of results.
- Follow the steps in the troubleshooter and see if that fixes the problem.
- “Ethernet/WiFi doesn’t have a valid IP configuration” if you receive this response you can continue trying the below commands to resolve the issue.
Reset TCP/IP stack and WINSOCK
- Right Click the Start Menu and select Command Prompt (Admin), you will need to Select Yes to allow the User Account Control.
- Type and run the following commands in the listed order
- Type netsh winsock reset and press Enter.
- Type netsh int ip reset and press Enter.
- Type ipconfig /release and press Enter.
- Type ipconfig /renew and press Enter.
- Type ipconfig /flushdns and press Enter.
- Once these have been ran you will need to reboot your pc, upon logging back in the Internet connection should have restored.
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