The CPE Technician will be responsible for performing a wide range of telecommunication and entertainment services equipment installation and maintenance. Primary emphasis will be on Customer Network wiring and PBX/key systems, as well as providing technical support for telecommunications and entertainment equipment in general.  The Business Services Supervisor and/or the Lead CPE Technician will assign specific job duties to each CPE Technician to ensure coverage of all responsibilities.

Essential Duties and Responsibilities- other duties may be assigned.

• Receives and processes service and work orders indicating installation requirements or maintenance service problems;
• Installs network wiring and terminations;
• Installs, programs and maintains PBX and key system installations including performing software changes;
• Maintains customer protectors, terminations and grounding;
• Tests, locates and clears station trouble;
• Installs, programs and maintains alarm equipment;
• Reads and interprets blueprints and equipment manuals;
• Tests and prepares customer premises equipment  to be sold;
• Performs all duties and responsibilities listed under the CATV Technician, CLEC Combination Technician, Broadband Technician and Computer Technician Job Descriptions, as needed and as assigned;
• Complies with all RUS specifications, industry standards, safety rules and regulations and company policies;
• Submits time, mileage, and gas tickets; Completes material and equipment charge-outs and credits; Completes all other required forms and/or procedures.

Position and advancement within the wage range established for this position are dependent upon performance and the scope of the duties and responsibilities assigned. 

Personnel Specifications
Education/Experience

Two year electronics degree or equivalent work experience.  Prefer one or more years experience in telecommunications industry.

Job Knowledge
Experience in the installation and maintenance of telecommunication and entertainment services equipment. Experience in Customer Network wiring including associated electronic equipment.  Experience in PBX and key system areas including servicing telephone lines, instruments, cables, terminals, protection devices, as well as in telecommunications and entertainment equipment in general.

Related Skills
Use mechanical and electrical power tools.  Physically exerting workload.  Pay close attention to detail, instructions and schedules.  Respond to customers and community to ensure positive public relations and to retain customer identification with the system.  Able to work under and handle stressful periods when meeting deadlines.  Must recognize that one of the most important performance areas in which the Company functions is public and customer relations; to insure continued growth and success of the Company, the best possible courteous and friendly relationship with customers must be maintained.  Answers customer inquiries in an informal polite manner and refers unanswered questions to the appropriate supervisory personnel.

Additional Requirements
The CPE Technician is required to participate in the On-Call & Weekend Duty rotation.  This position may also require occasional overtime.

Position Relationships
The CPE Technician reports to the Business Services Supervisor and/or the Lead CPE Technician.

Internal/External
Establishes and maintains close working relationship with all departments. Coordinates with other departments on the status of installation and service projects.  Serves as a personal link between the Company, customers and the public.

Evaluation Criteria:

• Specialized Training;
• Plant/electronics experience;
• Valid Driver's License;
• Daily contact with customers and the community on service questions and problems;
• Ability to evaluate, test and repair sophisticated equipment;
• Preparation of accurate and timely reports, time sheets and work logs;
• Able to work with minimal supervision;
• Interest in self-improvement to stay abreast of telecommunications technology and state of the art equipment;
• Ability to improve or re-design procedures for specific installations/repair problems;
• Team player and willing to take initiative.