Long Distance Call Completion Issues
We are aware that many customers are having problems receiving long distance calls. This problem is being caused by the Calling Party’s long distance carrier and it is occurring across the United States in rural areas. The Federal Communications Commission is aware of the issue and has set up a complaint process on their website to gather information so they can address the issue. Please help us get this problem addressed by using their online form to report the problems. Please encourage the party trying to call you to do the same as it their Long Distance Carrier that is the problem.
For the FCC to take action on your complaint, you must provide the caller's number, the called number, and the date the attempted calls or problem calls were made. If possible, you should also identify the long distance or wireless telephone service provider that serves the caller (i.e., the provider for the person calling the rural area) and provide the time of the calls.
This Link takes you directly to the FCC website for Rural Call Completion issues and filing an online complaint.